10 Year Limited Warranty

shopfoammattresses.com warrants each Bio Crystal and Natural Latex Mattress against defects in workmanship and materials during the warranty period. shopfoammattresses.com maintains at its option, and expense to repair or replace this mattress should it be deemed to contain a defect covered under the terms of this warranty. This Limited Warranty lasts for a period of 10 years from the date of purchase indicated by the sales slip included in the purchase. This Limited Warranty extends to the original purchaser of this product only and cannot be transfer to another party.

Defects include under normal wear:

  • Permanent indentations or sag of greater than 1.5”.
  • Physical flaws such as splits or cracks which significantly impact performance of the mattress as long as damage is not due to improper handling or misuse

This warranty does not cover:

  • Improper usage (voids the warranty):
  • Damage from use with an inadequate foundation and/or frame.
  • Mold or mildew caused from the use of the mattress on non-breathable surface.
  • Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
  • Washing any part of the cover other than the removable top portion.
  • Using mattress handles to lift mattress (designed for positional adjustment only).
  • Normal increase of softness which can occur during regular use.
  • Body indentations less than 1.5”
  • Complications resulting from the use of, or inability to make use of, product.
  • Individual comfort preferences.
  • As a remedy for aches, pains or other health issues.
  • Any Product used in a commercial setting

How to file a claim under this Limited Warranty

  1. To file a claim under the terms of this limited warranty, please contact shopDormir.ca by emailing us or by calling our location.
  2. Take photos and measurements from a flat surface like a floor.
  3. Supporting documentation is required to process claim.

Repairs and Replacements

  • In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to shopDormir.ca at the time of replacement.
  • shopfoammattresses.com may, at its own option, repair or replace the cover provided on the mattress. In the event that we replace the mattress cover, shopfoammattresses.com will replace it with the current style of cover available for the mattress, which may be of a different colour or material than the original cover provided.
  • The warranties contained herein include the costs of shipping and handling, which are to be borne by shopfoammattresses.com. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.
  • Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original shopfoammattresses.com warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST TEN (10) YEARS FROM YOUR DATE OF PURCHASE.

Pillows and Toppers 30-Day Money Back Guarantee

ShopDormir will refund 100% of your purchase price (less shipping costs) for any reason within the first 30 days from the date you receive your original order. This refund will be processed within 30 days from the time we receive your returned product. Return costs are the responsibility of the customer. We regret that we cannot accept ‘bill recipient’ packages

3 year Limited Warranty on Pillows and Toppers

ShopDormir warrants each Pillow and Topper against defects in workmanship and materials during the warranty period. ShopDormir maintains at its option, and expense to repair or replace this mattress should it be deemed to contain a defect covered under the terms of this warranty. This Limited Warranty lasts for a period of 3 years from the date of purchase indicated by the sales slip included in the purchase. This Limited Warranty extends to the original purchaser of this product only and cannot be transfer to another party.

Defects included under normal wear:

Physical flaws such as splits or cracks which significantly impact performance of the mattress as long as damage is not due to improper handling or misuse.

This warranty does not cover:

  • Improper usage (voids the warranty):
  • Damage from use with an inadequate foundation and/or frame.
  • Mold or mildew caused from the use of the mattress on non-breathable surface.
  • Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
  • Washing any part of the cover other than the removable top portion.
  • Using mattress handles to lift mattress (designed for positional adjustment only).
  • Normal increase of softness which can occur during regular use.
  • Complications resulting from the use of, or inability to make use of, product.
  • Individual comfort preferences.
  • As a remedy for aches, pains or other health issues.
  • Any Product used in a commercial setting

How to file a claim under this Limited Warranty:

To file a claim under the terms of this limited warranty, please contact shopDormir.ca by emailing us or by calling our location. Take photos and measurements from a flat surface like a floor.

Supporting documentation is required to process your claim.

Repairs and Replacements

In the event a warranty claim is filed and a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to shopDormir.ca at the time of replacement.

The warranties contained herein include the costs of shipping and handling, which are to be borne by shopfoammattresses.com. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original shopfoammattresses.com warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST THREE (3) YEARS FROM YOUR DATE OF PURCHASE.