10 Year Limited Warranty

Dormir Mattresses warrants each Bio Crystal and Natural Latex Mattress against defects in workmanship and materials during the warranty period. Dormir maintains at its option, and expense to repair or replace this mattress should it be deemed to contain a defect covered under the terms of this warranty. This Limited Warranty lasts for a period of 10 years from the date of purchase indicated by the sales slip included in the purchase. This Limited Warranty extends to the original purchaser of this product only and cannot be transfer to another party.

$Latex Dream Mattress Dormir$ Ten Year Warranty Badge

Defects Included under normal Wear:

Permanent indentations or sag of greater than 1.5”.
Physical flaws such as splits or cracks which significantly impact performance of the mattress as long as damage is not due to improper handling or misuse

How to file a claim under this Limited Warranty:

To file a claim under the terms of this limited warranty, please contact shopfoammattresses.com by emailing us or by calling 1-888-781-0003.
Take photos and measurements from a flat surface like a floor.
Supporting documentation is required to process claim.

Warranty FAQs

What does the 10-Year Limited Warranty cover?

The 10-Year Limited Warranty covers defects in workmanship and materials for Natural Latex mattresses.

This includes permanent indentations or sagging greater than 1.5 inches and physical flaws such as splits or cracks that impact mattress performance, provided they are not caused by misuse or improper handling.

What is not covered under the warranty?

The warranty does not cover damage caused by improper use, including using an inadequate foundation, exposure to mold or mildew, stains, burns, cuts, or general misuse.

It also excludes normal softening over time, body impressions under 1.5 inches, comfort preferences, and products used in commercial settings.

How do I file a warranty claim?

To file a claim, contact customer support via email or by calling 1-888-781-0003. You’ll need to provide photos and measurements of the issue taken on a flat surface, along with proof of purchase and any supporting documentation required for review.

What happens if my warranty claim is approved?

If your claim is approved, the mattress may be repaired or replaced at the company’s discretion. You will need to return the original product when receiving a replacement.

Any replacement will continue under the original warranty period, not a new one.

Do pillows, toppers, and other products have the same warranty?

No, pillows and toppers come with a 3-Year Limited Warranty and a 30-Day Money Back Guarantee.

The warranty covers defects in materials and workmanship but excludes misuse, normal wear, and comfort-related concerns. Returns within 30 days are eligible for a full refund (excluding shipping), with return shipping costs paid by the customer.