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Returns Policy

Returns & Replacements

  • Improper usage (voids the warranty):
  • Damage from use with an inadequate foundation and/or frame.
  • Mold or mildew caused from the use of the mattress on non-breathable surface.
  • Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
  • Washing any part of the cover other than the removable top portion.
  • Using mattress handles to lift mattress (designed for positional adjustment only).
  • Normal increase of softness which can occur during regular use.
  • Body indentations less than 1.5”
  • Complications resulting from the use of, or inability to make use of, product.
  • Individual comfort preferences.
  • As a remedy for aches, pains or other health issues.
  • Any Product used in a commercial setting

Repairs and Replacements

Before initiating a sleep trial return, we require customers to spend at least 30 nights from delivery sleeping on your new mattress to ensure you have had enough time for your body to adjust to sleeping on a new supportive sleep surface. You have until night 100 to initiate a claim.

The pickup of the mattress will be coordinated with customer service and a refund will be issued after the mattress is returned to our location.

You will receive a full refund, except in the case of extra shipping fees incurred due to a change of address from original shipping address.


To place order you should add the items to your cart, shipping is included in the price for the majority of the country.

Payment, Pricing & Promotions

We accept payment using credit cards (Visa, and Master Card) securely through Moneris. We also accept Payments from your Paypal account.

Viewing Orders

Always try to review your order before you proceed to the checkout .

Updating Account Information

Always keep all your account information(name, address, telephone number) updated.

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